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During a service, nothing leaves the computer

This is the important one and it has no exceptions. Everything happens on the computer in your booth. Nothing is sent anywhere while a service is running. Unplug the network or switch the wifi off and it works exactly the same.

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What is kept

Each service is saved on that computer: which songs, how long, how many times the slide moved. There are no lyrics in it. Nothing anyone sang or said is in it, and neither is the talk. It is numbers and references. There is also a recording of the vocal channel. It stays on that computer and is never sent anywhere. A copy of the service record goes to your church’s account after the service, which is what lets us look into a Sunday that went oddly without asking you to find anything. Neither is shown to you in the app.

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What is sent, and when

When ScreenShepherd opens it checks your subscription. It sends this computer’s install id, the app version and the macOS version. Nothing else. After a service has finished, never during one:
  • The service record goes to your church’s account.
  • Your settings are shared with your church’s other computers.
Signing in is how a computer is activated, so every computer running ScreenShepherd is signed in. See Account and billing.

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The microphone

ScreenShepherd listens to the channel you chose, and only between you pressing Start and Stop. macOS asks your permission the first time, and you can take it away at any point in system settings.

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Updates

New versions arrive in the background, but never while ScreenShepherd is listening. A download already running stops when a service starts, and the button that installs one waits until the service has ended.

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Payment

Stripe handles payment. Your card details go to Stripe and never to us. We hold your email address, your church’s name, and what Stripe tells us about whether the subscription is paid.

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Deleting the records

Ask, and we will delete them: both the copies held in your church’s account and the ones on the computer in your booth. Write to info@screenshepherd.live.