If something looks wrong - ScreenShepherd

The first thing to know: you can always take over. Press next in ProPresenter and the right slide is up. Nothing you do here can make things worse, and stopping ScreenShepherd never stops ProPresenter.

During the service

Find what you can see in the left column. Do what is in the right column. Do not try to work out why — that can wait until afterwards.

What you can see	What to do
The wrong slide is up, for any reason	Press next in ProPresenter. If you need to, then press previous. This sorts out almost everything.
The band is repeating a chorus and the slide is stuck	Press next once.
It went to the wrong song	Press go back to (song) in ScreenShepherd. Or just pick the right song in ProPresenter.
The words have gone off the screen during a long instrumental	This is normal, and it is a setting. They come back as soon as someone sings. See Options if you would rather it did not.
Slides have stopped moving on their own	Check the window still says following the singer. If it says ready when you are, press start.
It says this mac is struggling — close other apps	Close anything you are not using. Keep going — slides still work.
It says propresenter isn’t connected	Check ProPresenter is still open. If it is, carry on manually and tell whoever set this up.
It says can’t hear the audio input	Check the interface is still plugged in. Carry on manually.
It says couldn’t get ready	Menu bar icon at the top of the screen → Restart engine. Carry on manually while it starts.
It is asking to be activated	This only ever happens when ScreenShepherd is opened, never mid-service. Carry on manually and see Activating a Mac afterwards.
Anything else you cannot explain	Press stop and drive it yourself. Do not try to fix it now.

Not sure it is even listening?

Look at the top of the ScreenShepherd window.

following the singer — it is on.
ready when you are — it is off. Press start.

When it moves late

A slight delay is normal, and it is deliberate. A slide that comes up too early is much worse in a service than one that comes up a moment late. See What it will never do.

After the service

If something odd happened, write down roughly when. That timestamp is what makes it findable afterwards. See After the service.